Frequently asked questions

No. Vantasy is an independent watch modification house and is not affiliated with, endorsed by or associated with Seiko or any other watch brand or manufacturer. We choose genuine Japanese movements for their proven reliability. Every Vantasy watch is designed and assembled independently and is covered by our own warranty.

Yes. If you'd like to swap a dial, hands, bezel or strap on one of our models, or bring a design of your own to life, email us at hello.vantasy@gmail.com with your ideas and any reference images. We'll get back to you to talk through the options, pricing and timing.

We don't currently offer modification services for third-party watches, and we can't build with customer-supplied parts. This lets us guarantee the quality of every component and stand behind each build with our warranty.

Sign up to our newsletter to be the first to hear about new releases and exclusive offers. If you're a retailer, jeweller or business interested in ordering multiple watches, email us at hello.vantasy@gmail.com and we'll be happy to discuss.

Every Vantasy watch is built to order. Once you place your order, you'll receive a confirmation email and we'll begin sourcing and preparing your build. Your watch is then hand-assembled, regulated and thoroughly inspected before it leaves our bench. When it ships, we'll email you a personal tracking link.

Our average lead time is about 3 weeks from order confirmation to delivery. Building and inspection take 13–20 days, then shipping takes 5–10 days depending on your destination. Timing may vary slightly with the courier, customs clearance and public holidays.

Yes. We offer complimentary, fully tracked shipping on every order, anywhere in the world.

As soon as your watch ships, you'll receive an email with your personal tracking link. If you can't find it, check your spam or junk folder. If it's still missing, email us at hello.vantasy@gmail.com with your order number and we'll send it again.

Email us at hello.vantasy@gmail.com as soon as possible with your order number and the correct address, or simply reply to your order confirmation email. We can update the address any time before your watch ships. Once it has been dispatched, we can no longer change the delivery address. We aren't responsible for parcels delivered to an incorrectly entered address.

Because every watch is built especially for you, sourcing begins as soon as your order is confirmed.

• Within 24 hours: cancel with a 10% processing fee
• After 24 hours and before dispatch: cancel with a 50% fee
• After dispatch: orders can no longer be cancelled

To cancel, email us at hello.vantasy@gmail.com with your order number. See our Cancellations & Returns policy for full details.

As every Vantasy watch is custom-built to order, we're unable to accept returns, exchanges or refunds for change of mind. If your watch arrives damaged or faulty, we'll make it right. See "What if my watch arrives damaged or faulty?" below.

Contact us within 48 hours of delivery at hello.vantasy@gmail.com with your order number and your unboxing video. We'll repair or replace your watch. If we can't resolve it to your satisfaction, we'll refund you in full to your original payment method within 10 business days.

To protect both you and us, a continuous unboxing video is required for any claim of damage, defect or missing items. Please start recording before you open the sealed parcel. Show the shipping label, the package being opened and the watch being removed, all in one uninterrupted take. Claims submitted without an unboxing video may not be eligible.

Yes. Every Vantasy watch is covered by a 1-year warranty from the date of delivery against manufacturing and assembly defects, including movement faults and crown or stem malfunctions. For approved claims, we'll repair or replace your watch and cover the return shipping.

The warranty doesn't cover accidental damage, impacts, water damage, normal wear and scratches, or third-party repairs. See our Warranty & Care page for full details.

• Keep it away from strong magnets, extreme heat and harsh chemicals such as perfume.
• Make sure the crown is fully pushed in or screwed down before contact with water, and never operate it while wet.
• Automatic watches: wear yours regularly to keep it wound, and avoid changing the date between 9 PM and 3 AM.
• Have your watch serviced by a qualified watchmaker every 3–5 years.